Shipping and Returns

This document elaborates the Company’s shipping and Return Policy. We take special care about all orders by our clients to maintain the high quality of our services. We keep in touch with our customers till our client receives the final package shipped within UK or worldwide.

Shipping

1. We will ship your order within one business day. Usually, all orders are shipped at 2 PM every day.
2. It can take 2 or 3 days during Bank Holidays or Christmas time.
3. If you are placing an order on Friday after 2 PM then the order will be shipped on Monday.
4. We will send all orders based in the UK through Royal Mail or FedEx in case the order is equal to 1kG or more.
5. Shipping is free within the UK.

Delivery

1. Items under £2,500 will be sent via insured Royal Mail Special Delivery for customers in the UK and by Royal Mail International Signed.
2. For customers outside the UK, Items over £2,500 will be sent via FedEx insured delivery or via our own delivery drivers inside the UK.
3. There will be no charge for delivery for items that have been purchased from VC Bullion.

Taxes/Custom Duties

1. The company will not be liable for any kind of taxes/duties imposed by the government of the country.
2. No charges will be paid at the airport by the VC Bullion for your order, imposed by the airport administration or the government.
3. In case you do not want to pay taxes or duties on your items, your order will be returned to us, and we will refund you in 3/5 business days minus the shipping fees.

Return Policy

Exchanges

If a customer experiences a problem with their order. Please email enquiries@vcbullion.com and we will replace the item ASAP.

Note that you are required to make us aware of any issues with the contents of your order within 14 days of receipt.

Refunds

In the event that you want to return your items, either send an email to enquiries@vcbullion.com or call us on (+44) 333 090 7421 with your order number, and we’ll take care of the rest!

In instances where a refund is requested, fees associated with shipping are not eligible for reimbursement.

Order Cancellation

In order to provide the highest possible level of service, we endeavour to process all of our orders as swiftly as possible. If you place an order and decide that you have changed your mind, there is a very small window of opportunity to notify us before your order is dispatched.

We cannot guarantee that your order request to cancel will be received on time as orders can be processed in our warehouse even before your shipping confirmation is sent.

In the event that your cancellation is not received on time, you will need to return your item for a refund in line with our returns policy.

Wrong Address Disclaimer

As a customer, you are responsible for providing the correct email and shipping address at the time of purchase. We do our best to minimise processing and shipping times, which means there is a very limited amount of time available to cancel/change your order details.

If you would like to cancel or change your shipping details, please contact us at enquiries@vcbullion.com as soon as possible after placing your order. We cannot guarantee that your order will not already have been dispatched. If it’s too late for our team to cancel your order, we will need to wait until the item is received to process a return for a refund. If your address is incorrect, we will need to wait until it is returned to the sender before we can proceed accordingly.

Extra Shipping Charges: If you upgraded your shipping and the package was returned to us due to an incorrect address and if you would like a refund, you will not be reimbursed for the upgraded shipping fees.