Sales Agreement and Terms and Conditions

Agreement Overview:
By affixing your signature to the attached sales invoice, you acknowledge your intent to purchase the specified goods at the agreed-upon price. This act signifies your understanding and acceptance of the Terms and Conditions outlined below. Please note that these conditions do not impact your statutory or consumer rights. All transactions arising from the use of our marketing materials are subject to English law and the exclusive jurisdiction of the courts of England and Wales. To avail our services, you must be 18 years or older.

  1. Prices:
    1. All prices indicated by our Consultants are based on the “Spot Price” and are fixed at the time of initiating a purchase instruction, reflecting the “Spot Price” at the time of purchase on the sales invoice for orders less than £50,000. Prices are determined by trading activity and market conditions, available on request and displayed on our website.
    2. We may request a non-refundable commitment deposit upon placing an order, as prices are subject to live trading fluctuations, and we reserve the right to decline an order at our discretion.
    3. Prices may also be confirmed over the phone by direct consultation with our consultants.
  2. Payments:
    1. Payment is due in Pounds Sterling, as stated on the purchase invoice or order confirmation email, within our standard settlement terms of 48 hours from the time of the purchase instruction.Payment:
    2. Payments are accepted only from accounts registered in your name, and multiple individuals or accounts for one transaction are not permitted.
  3. Delivery:
    1. A valid delivery address must be provided at the time of placing an order. This delivery address must match the address provided on your AML documents’ Proof of Address. (See 7.2.) Goods will be dispatched to this address upon verification of full payment as cleared funds in our bank account.
    2. If settlement is made using a bank or credit card, the delivery address must match the cardholder’s registered address.
    3. We are not liable for postal delays beyond our control. Ownership of goods passes to the customer upon receipt of full payment and acceptance of delivery at the provided address.
    4. Deliveries are not made to PO Box addresses or virtual office premises.
    5. Our liability for loss or damage to goods, whether in transit or otherwise, is limited to the value equal to the price at the time of purchase.
    6. Pre-ordered items with delayed delivery will be dispatched together with other items in stock, not as separate shipments.
  4. Orders:
    1. Orders can be placed via telephone, email, through our website, or by post.
    2. For phone orders, Terms and Conditions will be sent via email or Pandadoc along with a sales invoice. Acknowledgment of receipt and agreement to Terms and Conditions is required
    3. Orders greater than £50,000 received by email or post whether placed or received during or outside trading hours (10:00-18:00 Monday to Friday) will need to be confirmed via email stating a detailed description of the goods and the purchase price in an Confirmation of Order at which time we will request payment in accordance with our settlement terms of 48 hours.
    4. Once you give an instruction to buy and an order is placed, it will not be possible to cancel the order under The Consumer Protection (Distance Selling) Regulations 2000. Due to the fluctuating nature of the precious metals market the sale of goods linked to financial indices are excluded. Note VC Bullion Ltd will pursue full payment for any order placed. (See 5.1)
  5. Collection:
    1. Fully paid orders can be collected from us. We will inform you when your goods are ready for collection, we will also arrange a convenient time and day for collection with you. Valid identification and a copy of the sales invoice are required.
    2. We will not release goods to any 3rd party regardless of their relationship to you or presentation of your written consent.
  6. Cancellation and Returns:
    1. The right to cancel under Regulation 13 of the Consumer Protection (Distance Selling) Regulations 2000 do not apply to our particular market as the trading exchange value of all goods we sell is subject to perpetual fluctuation within the financial markets and therefore beyond our control.
    2. Cancellation of paid orders may incur a 2.5% charge plus any consequential loss due to price fluctuation. VC Bullion Ltd will pursue full payment.
    3. Refunds or exchanges are available in line with Consumer Rights.
    4. Queries about goods must be reported within 48 hours of receipt.
    5. Should you return the goods for inspection of condition and where we consider the goods to be below standard described at the time of sale we will offer an exchange or refund, provided the goods are returned to us in the original condition in which they were received. However, should we determine the goods meet the standard as described at the
      time of sale, we will return the goods to you via post or courier, unfortunately in this instance will be unable to provide a refund for the cost of courier or postage you may
      incur.
    6. Returns are not accepted for certain goods, including Bullion Coins, Uncirculated Coins, Proof Coins, Pre-Owned Coins, or coins with ‘milk spots’ unless the items are damaged to a point where they no longer contain the stated amount of precious metal.
    7. VC Bullion Ltd is not responsible for the condition of mint-provided packaging.
    8. We reserve the right to refuse or cancel any order without need of reason and return funds to the customer.
  7. Identity and Fraud Prevention:
    1. Customers in certain circumstances will be required to provide certified proof of Identity to satisfy the AML (anti money laundering) and fraud legislation that governs our industry. We may ask in certain circumstances for this information to satisfy our own internal audit compliance checks in order to satisfy any legal requirements to provide safe delivery of your goods.
    2. Where proof of address is requested to be submitted mobile phone bills are not accepted. For orders over £5,000 or for cumulative orders of over £10,000 in any one year we require a certified copy of the purchaser’s photographic ID, and a copy of a recent utility bill dated within the last 3 months (this is required irrespective of method of payment).
    3. AML and anti-fraud checks may be conducted using provided personal information, treated in accordance with the Data Protection Act of 2018.
    4. Efforts are made to contribute to the elimination of AML risks associated with precious metals trade.
  8. Liability:
    1. Services are provided with reasonable skill and care, and within a reasonable time as described in these Terms and Conditions.
    2. No guarantees are made regarding goods once ownership passes to the customer.
    3. VC Bullion Ltd does not provide tax or financial advice.
  9. Terms of Purchase:
    1. Any proposal to sell items to VC Bullion Ltd constitutes an offer, subject to acceptance at our discretion.
    2. Our duty to take reasonable care of dispatched items begins upon our signed receipt of the package. This does not imply acknowledgment of matching descriptions.
    3. Weighing, inspection, and confirmation of accepted offers are standard procedures.
    4. We reserve the right to report any attempted sale of counterfeit items and to retain such items if requested to do so by the police or by HM Revenue & Customs.
  10. Force Majeure:
    1. VC Bullion Ltd is not liable for delays or failures due to events beyond reasonable control (Force Majeure Events).
    2. A Force Majeure Event can include, but is not limited to an act, event, non-occurrence, accident or omission that is beyond our reasonable control, including;
      1. Civil common, riot, invasion, terrorist attack (or threat of), war (declared or undeclared), or any occurrence resulting from a declared crisis in the banking system.
      2. Fire, flood, earthquake, storm, subsidence, epidemic or any other natural disaster.
      3. Inability to use transport, including railways, shipping, aircraft, motor transport and any other means of private or public transport.
      4. Inability to use public or private telecommunication or internet networks.
      5. Theft or loss
    3. Obligations are suspended during Force Majeure Events, and additional time is granted for performance. We will take any reasonable steps to help bring the Force Majeure Event to an end or find a way to complete our obligations despite the Event and resume normal trading terms as soon after the event as possible.

General Provisions and Disclaimers:
Pricing information is subject to occasional errors; we reserve the right to refuse or cancel orders with incorrect prices or information. Third-party sales may not guarantee authenticity. Certain regulations exempt our business from the Distance Selling Act of 2000.

Third Party Sales – Any bar or coin being sold by a third party, stating to have been purchased from VC Bullion Ltd, may not be relied upon as a genuine item. VC Bullion Ltd do not guarantee the authenticity of any bar, coin or another item, unless purchased and shipped directly from us.

Distance Selling Act 2000 – The Consumer Protection Distant Seller Regulations Act 2000 states that any business selling goods or services to consumers by mail order, Internet or telephone must provide the consumer with a minimum term in which to return the goods or service. However, financial services and goods and services directly linked to a fluctuating market price such gold and other precious metals are exempt from these regulations under this act.

Unregulated Collectables Market – VC Bullion Ltd are a boutique sales company trading the sale or purchase of collectable goods and items of interest, we are therefore not regulated by the FCA or authorised to provide financial advice.

VC Bullion Ltd reserve the right to update or amend these terms and conditions from time to time without notice.

VC Bullion LTD – Buy-Back Policy Terms and Conditions

  1. Introduction: By engaging in the buy-back services offered by VC Bullion LTD, hereinafter referred to as “the Company,” you agree to be bound by the terms and conditions outlined below. These terms govern the buy-back of gold items and are subject to change at the discretion of the Company.
  2. Eligibility:
    To be eligible for the buy-back policy, clients must hold purchased items for a minimum of 5 years from the date of acquisition. Selling or attempting to sell items before this period may result in lost profits and may not be entertained under this policy.
  3. Buy-Back Valuation:
    1. The buy-back value is determined based on the current gold “spot price” and market fluctuations at the time of the buy-back request.
    2. Clients are advised that the buy-back value may vary in accordance with prevailing market conditions and the “spot price” of gold.
  4. Condition of Items:
    1. Items submitted for buy-back must be in good condition and free from significant damage or alterations.
    2. The Company reserves the right to inspect the items upon receival to determine their condition.
  5. Inspection Process:
    1. Upon receiving the items, the Company will conduct a thorough inspection to ensure compliance with the condition requirements outlined in Section 4.
    2. Inspection passes are a prerequisite for buy-back consideration.
  6. Payment Process:
    1. To initiate the payment process, the client must sign the Purchase Order Agreement provided by the Company through the service of Pandadoc, or if the agreement is posted to you, we will wait for the signed agreement to be returned to us.
    2. The client’s designated bank details must match the information held on their account with the Company.
    3. Once the inspection is passed, and the Purchase Order Agreement is signed, the client can expect the payment process to commence.
    4. Please allow 5-7 business days from the date of signed documentation for the payment to be processed and sent to the client.
  7. Discrepancies and Disputes:
    1. In the event of any discrepancies or disputes related to the buy-back process, clients are encouraged to contact the Company promptly.
    2. The Company will make reasonable efforts to resolve any disputes in a fair and timely manner.
  8. Amendments to the Policy:
    The Company reserves the right to amend these terms and conditions with prior notice to clients. Any changes will be communicated through appropriate channels.
  9. Governing Law:
    This buy-back policy is subject to English law, and any disputes arising from its interpretation or application fall under the exclusive jurisdiction of the courts of England and Wales.
  10. Contact Information:
    For inquiries, clarification, or assistance related to the buy-back policy, clients can contact VC Bullion LTD through the provided contact information.

By engaging in the buy-back process with VC Bullion LTD, clients affirm their understanding and acceptance of these terms and conditions.